Regarding delivery

【 Shipping Methods 】

*For details on eligible countries and regions and customs clearance, please see “International Shipping & Customs” below.

・Orders are normally dispatched within 3 business days, counting from the day after payment is completed.
・Some items may take longer to dispatch.
・The shipping carrier cannot be selected.

Mailbox Delivery Requirements
・For individual purchases, mailbox delivery is available for orders containing up to 400g of coffee beans.
  *Different criteria apply to subscriptions. Please see “Subscription Delivery” below.
・Before placing your order, please check that your mailbox can accommodate the package (approximately 34cm along the longest side and 3cm thick). If it does not fit, hand delivery is not available. The package will be taken back by the carrier, and the order will be canceled.
・If the carrier determines that your address is outside its delivery area, your order will be canceled even if it has already been dispatched.
・Delivery dates and times cannot be specified. If you would like to request a delivery date or time, please choose courier delivery.

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【 Subscription Delivery 】

The delivery method depends on the quantity of coffee in your plan.
・250g × 3 bags: Courier delivery
・200g × 3 bags: Courier delivery
・150g × 3 bags: Mailbox delivery
・100g × 3 bags: Mailbox delivery

The delivery method cannot be selected.
All subscription deliveries are handled by Yamato Transport.

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【 Enclosed Documents & Packaging 】

Invoice
・If you do not need an invoice, please leave a note in your cart.
・For international shipments, an invoice must be enclosed to comply with customs regulations.

Packaging
・Packaging may vary depending on whether your order is sent by mailbox delivery and on the quantity of coffee (in grams).
・Packaging may also change without notice. Thank you for your understanding.

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【 International Shipping & Customs 】

Shipping Destinations
・Before placing your order, please check the official Japan Post EMS website to confirm that your delivery address is within an area served by EMS.
・EMS delivery availability is determined by district within each country or region, rather than by country alone, and is updated from time to time.
・As our online store's ordering system cannot easily distinguish shipping availability by district, we may exclude an entire country from our shipping destinations.
・International circumstances and local postal conditions may cause shipping delays or restrictions in some countries and regions. We regularly review eligible destinations based on shipping conditions.
・Even if an area is served by EMS at the time of dispatch, delivery may be suspended if EMS later determines that it cannot deliver to that area. In such cases, we may be unable to issue a refund.
・We apologize for any inconvenience and appreciate your understanding.

Customs Clearance & Duties
・Customs regulations in the destination country or region may require the recipient to complete customs clearance procedures and pay duties and taxes.
・For customs purposes, even gift shipments must include an invoice showing the item value.

Unclaimed Shipments
・If the recipient does not take the necessary action in response to requests or notifications from customs authorities or the carrier, the shipment may be classified as "Unclaimed" and returned to the sender or disposed of.
・In such cases, we are unable to offer reshipment or refunds.

Please ensure that you understand and agree to these conditions before placing an international order.

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【 Cancellations, Returns & Refunds 】

Cancellations
・Cancellation requests are accepted only within 24 hours of placing your order.
・EMS shipments cannot be stopped once dispatched, so we are unable to issue refunds for cancellations after dispatch. Additional charges may also apply.
・Any cancellation fees or other related charges are the customer's responsibility.
・If an item you ordered is out of stock, we will contact you and cancel the order.

Returns & Exchanges
・After dispatch, returns and exchanges are accepted only for defective items.
・Please contact us within 7 days of dispatch.
・We will cover the return and replacement shipping costs for defective items.

Refunds
・Refunds may be limited to the price of the items.
・For orders paid at a convenience store, refunds cannot be issued at the store.

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【 Payment Methods 】

・Credit cards (VISA, Mastercard, AMEX)
・PayPal
・Apple Pay
・Google Pay
・Shop Pay
・Convenience store payment
・Bank transfer

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【 Contact Us 】

For requests regarding products or shipping, please leave a note in your cart.
If you have any other questions, please feel free to contact us at:
coffeeonline.jp@fuglen.no